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Refund policy

SHIPPING

Where do you ship to?

Right now, we ship our products to US and Canadian customers.

How much do I pay for shipping?

We offer free shipping on US orders over $65, or a $5 flat rate for orders under $65.

We offer free shipping on Canadian orders over $80, or a $8 flat rate for orders under $80.

How long will it take to get my order?

We aim to have all order ship within 3 business days. Once your package has been prepared for shipment, you will receive an email with the details of your shipment and your tracking number.

I made a mistake in my order, how can I change it?

If a change is necessary, please contact us at support@wearwithin.com as soon as possible and we will do our best to help you.

RETURNS

Can I return the item/s I have ordered?

You have the right to return for a full refund.

ALL UNDERWEAR SALES ARE FINAL. Due to health code regulations and company policy, we do not accept returns.

How do I return my order?

You can return the item/s using the Return portal here, this is the only way we can accept your item/s. If you send us your item/s without a return authorization, we will not be able to accept it and it will be returned to sender.

How do I use the portal?

  1. Login to the return portal using your order number and email address.
  2. Select the item/s to return (there will be items that won’t quality for returns and won’t be selectable such as clearance or items beyond 60 days of order date).
  3. Submit.
  4. On this portal, you can verify the status of your return request and will be notified via email on every step.

How long do I have to return my item/s?

You have 60 days from your order reception date to make a return request in order to receive a refund.