Where do you ship to?
Right now, we ship our products to US and Canadian customers.
How much do I pay for shipping?
We offer free shipping on US orders over $65, or a $5 flat rate for orders under $65.
We offer free shipping on Canadian orders over $80, or a $8 flat rate for orders under $80.
How long will it take to get my order?
We aim to have all order ship within 3 business days. Once your package has been prepared for shipment, you will receive an email with the details of your shipment and your tracking number.
I made a mistake in my order, how can I change it?
If a change is necessary, please contact us at firstname.lastname@example.org as soon as possible and we will do our best to help you.
Can I return the item/s I have ordered?
You have the right to return for a full refund.
ALL UNDERWEAR SALES ARE FINAL. Due to health code regulations and company policy, we do not accept returns.
How do I return my order?
You can return the item/s using the Return portal here, this is the only way we can accept your item/s. If you send us your item/s without a return authorization, we will not be able to accept it and it will be returned to sender.
How do I use the portal?
- Login to the return portal using your order number and email address.
- Select the item/s to return (there will be items that won’t quality for returns and won’t be selectable such as clearance or items beyond 60 days of order date).
- On this portal, you can verify the status of your return request and will be notified via email on every step.
How long do I have to return my item/s?
You have 60 days from your order reception date to make a return request in order to receive a refund.